This time of year, audit confirmation denials are common. Many denials are due to the confirmation being sent to the wrong bank department. Instead of denying the confirmation, you can simply reroute it to the correct department within your organization. That's why it's important to make sure multiple departments within your bank are utilizing Confirmation.com's platform.
Here are a few tips to help avoid excessive denials in your department and improve your confirmation response process:
- Contact Confirmation.com to add your department and encourage other bank departments to add theirs as well. The more departments available on the Confirmation.com platform, the easier the process is for all entities.
- Choose the appropriate denial reason (i.e. invalid account number, not accessible by this department, invalid account name, etc). If the wrong reason is given to the auditor, a new confirmation will be sent to your organization. Denied confirmations cannot be reconfirmed.
- Add more form types. Confirmation.com provides multiple form types that can be added to your organization's profile. The addition of multiple form types allows you to provide a customized response to auditors. Contact us for a full list of form types available.
